General troubleshooting issues
You may see one of the following error messages or warnings while using Klocwork. Click one of the links below for more information.
- Accessing your desktop build.log and parse errors.log
- Can't change issue status on desktop
- Cannot display the web page error when clicking some links in plug-in help
- Cannot display the web page or Failed to Connect messages
- Cannot run two sets of the Klocwork Servers as Windows Services
- Error indicating that a previous version of the Klocwork user package is installed
- Error reading setup initialization file during installation
- Errors printed in the Output window of Checker Studio
- Failed to connect to server due to missing PKI certificate
- Failed to lock file or directory: No locks available
- Import fails when importing projects with a large number of builds
- Installation fails when path contains multibyte characters
- Java memory problems when running Klocwork applications
- java.util.concurrent.RejectedExecutionException
- Klocwork clients cannot access servers after disconnecting Windows computer from network
- Klocwork buttons or menu items grayed out in IDE plug-ins
- Klocwork clients cannot connect to Klocwork Server
- Kwinject error - Compiler can't be configured
- Offline product documentation not loaded properly
- Remote clients cannot connect
- Remote host closed connection during handshake
- Unable to restart Klocwork Servers
- Unable to run MySQL as root user
- Unable to start Klocwork Servers following Windows installation
- Unable to start or check the Klocwork Servers because of LDAP error
- Unable to start the Database Server because the path to the socket file is too long
- Unable to stop Klocwork Servers
- We hit StackOverflowError in MySQL driver
Parent topic: Troubleshoot
Next topic: Authentication issues