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1.8 Technical Support

The Rogue Wave support policies are described in the technical support brochure that accompanies this product. Support contracts can be purchased from Rogue Wave or authorized partners.

1.8.1 Before Contacting Technical Support

You will save time if you do the following before you contact us:

  1. Isolate the problem.

  2. Isolate the problem to the smallest test case possible, if applicable. Short code is easier to understand, transmit, and verify.

  3. Check the documentation.

  4. Read relevant portions of the resources listed in Section 1.7.

  5. Collect your numbers.

1.8.2 How to Contact Technical Support

For the fastest possible response, we recommend that you contact technical support at our Web site.


NOTE: The technical support URL is: support.roguewave.com.

There are also several other ways to contact technical support:

Telephone
303-545-3205
Mail
5500 Flatiron Parkway, Boulder, CO 80301 USA
email
support@roguewave.com

European phone numbers Rogue Wave's European offices provide support in many languages. For more information, contact your local office or the Netherlands office:

Rogue Wave Software GmbH
+49-6103-59 34-0
Rogue Wave Software B.V.
+31-20-301 26 26
Rogue Wave Software S.A.R.L.
+33-1-4196 2626
Rogue Wave Software-UK.Ltd.
+44-118-988 0224
Rogue Wave Software S.R.L.
+39-02-3809 3288



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