TotalView Installation Guide : Installing License Keys : Reporting Problems with License Installation
Reporting Problems with License Installation
If you have difficulties installing your license keys, please send email to tvsupport@roguewave.com. Please include the following:
*Your license.dat file.
*Your license.src file (if applicable).
*The license delivery email.
*The license.log file that was created when you attempted to start the license manager and TotalView.
*The text displayed in your window when you tried to start the license manager.
*The text displayed in you window when you tried to start TotalView.