TotalView® Installation Guide : Chapter 3 Installing License Keys : Reporting Problems with License Installation
Reporting Problems with License Installation
If you have difficulties installing your license keys, please send email to support@roguewave.com. Please include the following:
Your license.dat file.
Your license.src file (if applicable).
The license delivery email.
The license.log file that was created when you attempted to start the license manager and TotalView.
The text displayed in your window when you tried to start the license manager.
The text displayed in you window when you tried to start TotalView.